FAQs – Sox Footwear Belgium

If you have any questions about Sox Footwear, the answer will be here, alternatively send us an email at info@soxfootwear.com

Do you offer free shipping?

All orders in the United Kingdom have free shipping if you purchase 3 or more pairs.

Sock types and lengths

Ever wondered what sock to wear and when? We’ve got you covered with a simple explanation of length, padding and material within the Sox Footwear range.

Which size should I order?

We have the following sizes available on our store

- S for size 12 UK (kids) – 3UK shoes

- M for size 4UK - 7UK shoes

- L for size 8UK - 12UK shoes

- XL for size 12UK+ shoes

Do you manufacture custom socks?

Yes, all the Sox Footwear socks are manufactured by The Sox Factory in Pretoria, South Africa. You can create your own custom brand for teams, clubs, corporates, new businesses and many more. Please visit our custom section for more information.

I want to become an ambassador, how does it work?

If you want to be part of the Sox Crew, please pop us a message on any of our social media channels. We’re always scouting for new upcoming stars to join the crew.

How long does delivery take?

It ranges between 2-5 working days. We usually send the package within the day of when the order was placed, unless it’s a weekend, then we send it on Monday.

I want to become a stockist, where do I start?

Wow, this is so cool! We would love to be in your shop. Please send us an email at info@soxfootwear.com or apply online on our B2B platform. All cycling shops can order through our exclusive distribution partner Rush Sports.

Where can I find the brand?

You can view our stockists underneath the Contact Us section.

Unable to find satisfactory answers ? Contact Support

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Free Shipping

Local PickupHow do I check the status of my order?

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@soxfootwear.be with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Our delivery services are limited to physical addresses. Deliveries to P.O. boxes will fail.

Returns

Our policy lasts 7 days. If the 7 days have gone by since your purchase, unfortunately, we can’t offer you a voucher or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@soxfootwear.be.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@soxfootwear.be and send your item to: Ijskelderlaan 12, Overijse, 3090, Belgium.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Ijskelderlaan 12, Overijse, 3090, Belgium.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 100EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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